Single point of contact available 24/7

The Belgian National Internet eXchange (BNIX) Service Desk is the single point of contact for institutions connected to the BNIX platform. It is available 24/7 for all your questions related to incidents and technical, commercial or administrative information.

You can contact the Servicedesk for your:

  • Service request
  • Installations and upgrade
  • Questions related to incidents
  • Administrative changes 
  • Technical questions

Your benefits

24/7 supervision

Your connection to the BNIX platform network is permanently monitored

Personalized approach

Only the contact persons designated by your organization are authorized to contact the BNIX Service Desk.

Quick answer

As soon as a ticket is opened at the BNIX Service Desk, a first analysis is done. If the nature of the request requires it, it is immediately sent to in-house experts.

Professional follow-up

The BNIX Service Desk keeps track of every request and keeps you informed at every step.

How to contact the BNIX Servicedesk?

If you are a registered contact person, have your organization's acronym and, if applicable, your ticket number. You can contact the BNIX Servicedesk:

  • By phone: 02 790 33 01
  • By email:

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